Refund & Return Policy
Effective Date: June 30, 2025
At Tasteluis, we strive to ensure you’re completely satisfied with your purchase. If you are not happy with your order, we are here to help. This policy outlines how returns, refunds, and exchanges are handled.
1. Return Eligibility
You may return an item within 14 days of delivery if:
The item is unused, undamaged, and in original packaging
You provide proof of purchase (order number or receipt)
The item is not on clearance, final sale, or custom-made
2. Non-Returnable Items
Returns are not accepted for:
Used or damaged items not due to shipping defects
Personalized or custom-ordered products
Final sale or clearance items
Gift cards
3. How to Request a Return
To initiate a return:
Email contact@tasteluis.com within 14 days of receiving the product
Include your order number, the reason for the return, and photos (if applicable)
Await instructions and approval from our customer support team
4. Return Shipping
The customer is responsible for return shipping costs
We recommend using a tracked and insured courier
Tasteluis is not liable for returned items lost or damaged in transit
5. Refunds
Once we receive and inspect your returned item:
If approved, a refund will be issued to your original payment method within 5–10 business days
Shipping fees are non-refundable unless the item was received damaged or defective
6. Damaged or Defective Items
If your item arrives damaged or faulty, contact us within 3 days of delivery. Please include photos and a description. We will arrange a replacement, repair, or full refund, depending on the issue.
7. Exchanges
We do not offer direct product exchanges. If you need a different item, please return the original product and place a new order.
8. Contact Us
If you have any questions about returns or refunds, reach out to:
Tasteluis
📍 42 Duckpit Lane, Upper Sonachan, United Kingdom
📧 contact@tasteluis.com
📞 079 4172 3221