Delivery Policy 

Effective Date: January 3, 2025

At tasteluis, we are committed to ensuring that your high-quality fishing tackle is delivered to you promptly and securely. This Delivery Policy provides a detailed explanation of our shipping methods, processing times, and procedures to provide you with transparency and confidence throughout the delivery process. We encourage you to review this policy to understand how we deliver your prized fishing equipment.

1. Order Processing Times

  • Standard Order Processing: Once your order is successfully placed and payment is processed, we typically process orders within 1-2 business days. During peak periods, such as holidays or special promotional events, processing times might be slightly extended. We will communicate any substantial delays via email.

  • Custom and Special Orders: Orders that include custom or specially manufactured items may require additional processing time. The estimated processing time will be communicated to you during the order confirmation phase.

  • Order Status Notifications: You will receive regular email notifications about the status of your order. This includes confirmation of shipment, along with tracking information, once your order has been dispatched from our facility.

2. Shipping Options and Estimated Delivery Times

  • Standard Shipping: We offer standard shipping options for all orders within the contiguous United States. Delivery times typically range from 3 to 7 business days, depending on your specific location.

  • Expedited Shipping: For customers who require faster delivery, we offer expedited shipping services. These options provide a delivery timeframe of 1 to 3 business days. Expedited shipping costs will be calculated at checkout.

  • International Shipping: We ship internationally to a select list of countries. Delivery times and costs will vary depending on the destination and the shipping method you choose. Customers are responsible for any customs duties and import taxes imposed by their country. Please contact our customer service team for detailed information about international shipping rates and availability.

  • Shipping Carriers: We partner with well-established and reputable carriers, such as FedEx, UPS, and USPS, to ensure reliable and efficient delivery of your purchases.

  • Delivery Time Estimates: The delivery times listed are estimates only and are not guaranteed. Factors outside of our control, such as weather conditions, carrier delays, and unforeseen circumstances, may affect delivery times.

3. Shipping Costs

  • Calculation of Shipping Costs: Shipping costs are determined based on several variables, including the delivery location, the weight and dimensions of the package, and the chosen shipping method. These costs are clearly displayed for your review during the checkout process.

  • Free Shipping Promotions: Periodically, tasteluis may offer free shipping promotions for orders that meet certain criteria, such as a minimum purchase value. Details of these promotions will be clearly displayed on our website and communicated during the checkout process.

4. Order Tracking

  • Tracking Information Provision: Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to the carrier’s tracking website. This allows you to monitor the progress of your delivery.

  • Tracking Updates: You can track your order’s progress directly on the carrier’s website using the provided tracking number. If you have any questions regarding shipment tracking, please do not hesitate to contact our customer service team at info@tasteluis.com or by calling (928) 669-9702.

5. Delivery Issue Resolution

  • Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs required to resend the package to the corrected address. We will contact you to resolve such matters.

  • Lost or Damaged Packages: Should your order be lost in transit or arrive damaged, please notify our customer service team within 48 hours of the expected or received delivery date. We will investigate the issue and arrange for a replacement or refund as appropriate. Photographic evidence of damage may be required.

  • Delivery Disputes: In the event of any delivery disputes, we will work with the carrier to resolve the matter as quickly and effectively as possible.

6. Customs and Import Duties (International Shipments)

  • Responsibility for Import Fees: International customers are responsible for all applicable customs duties, taxes, and import fees imposed by their respective countries. These charges are not included in the purchase price or shipping costs from tasteluis.

  • Customs Clearance Delays: Customs processing can sometimes lead to delays. tasteluis is not responsible for any delays caused by customs authorities.

7. Policy Amendments

tasteluis reserves the right to modify this Delivery Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly to ensure you are informed of any updates.

Contact Information: