Refund and Return Policy

Effective Date: January 3, 2025

At Tasteluis, we are committed to ensuring your utmost satisfaction with every purchase of our premium fishing gear. We understand that sometimes items may need to be returned or exchanged, and this policy provides clear guidelines on how we handle refunds and returns. Our goal is to make this process as straightforward and hassle-free as possible for our valued customers.

1. Return Eligibility

To be eligible for a return, several conditions must be met:

  • Timeframe: All returns must be initiated within 60 days of the original purchase date. After this period, we cannot accept returns for any reason other than manufacturing defects.

  • Condition: Returned items must be in their original condition, which includes being unused, unwashed, undamaged, and in their original packaging with all tags and labels still attached. Items that are returned in a condition that does not meet these requirements may not be eligible for a full refund.

  • Proof of Purchase: You must provide a valid proof of purchase, such as a copy of your order confirmation, receipt, or transaction details. This helps us locate your order information and process your return quickly and efficiently.

  • Exclusions: Some items are not eligible for return, including customized or personalized products, clearance items, and gift cards. Products that have been heavily used, intentionally damaged, or altered from their original condition will not be eligible for return. We reserve the right to determine the eligibility of each return on a case-by-case basis.

2. How to Initiate a Return

To initiate a return, please follow these step-by-step instructions:

  • Contact Us: Reach out to our customer support team via email at info@tasteluis.com or call us at (928) 669-9702 to request a return authorization (RA) number. This is a critical first step in initiating your return and will help us track your package properly.

  • Provide Information: When requesting the return, please provide your full name, order number, the item(s) you wish to return, and the specific reason for the return. This information will help us expedite the process and provide the best possible support.

  • Return Authorization (RA): Once your return request is approved, we will provide you with a unique RA number and complete instructions on how to return the item. This number is critical for us to process your return efficiently.

  • Packaging: Package the item(s) securely in the original packaging, if possible, including the RA number on the outside of the package. Proper packaging helps prevent damage during the return shipping process.

  • Shipping: You are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We strongly recommend using a trackable shipping service, as we cannot be held responsible for lost or damaged returns.

3. Refund Process

Once we receive your return and verify that the item(s) meet our return criteria, we will process your refund within 14 business days. The method of refund will align with your original payment method.

  • Full Refund: A full refund will be issued for the original purchase price of the returned item(s), excluding the original shipping costs, unless the return is due to our error or a manufacturing defect. In such cases, we will also refund your return shipping fees.

  • Partial Refund: A partial refund may be issued if the returned item(s) are not in their original condition or if any components are missing, as per our discretion. We reserve the right to determine the amount of any partial refunds.

  • Exchanges: If you wish to exchange an item, please follow the return procedure for the item(s) you wish to return and then place a new order for the desired item. This ensures the quickest and most accurate process for exchanges.

4. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately with photos of the damage or defect. We will arrange for a return at our expense and provide a replacement or full refund. We are committed to addressing these issues promptly and fairly.

5. Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized items.

  • Clearance or final sale items.

  • Gift cards.

  • Items that have been used, washed, or altered from their original state.

  • Items returned without prior authorization and RA number.

6. Policy Modification

We reserve the right to modify this refund and return policy at any time without prior notice. Any changes will be posted on our website and will be effective immediately upon posting.

Contact Information: