Shipping Policy
Effective Date: June 30, 2025
At Tasteluis, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains our shipping process, estimated delivery times, and related terms for customers across the United Kingdom.
1. Shipping Coverage
We currently ship to all regions within the United Kingdom. For international orders, please contact our support team at contact@tasteluis.com before placing your order.
2. Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Custom orders or items temporarily out of stock may require additional processing time.
3. Delivery Timeframes
| Location | Estimated Delivery Time |
|---|---|
| Mainland UK | 2–5 business days |
| Northern Ireland & Highlands | 3–7 business days |
Note: Delivery times are estimated and may vary due to carrier delays, weather conditions, or seasonal peaks.
4. Shipping Fees
Shipping fees are calculated at checkout based on weight, destination, and order value.
Free shipping may be available on promotional campaigns or for qualifying orders (e.g., orders over £50).
Express or next-day shipping is available for selected products.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status in real time.
6. Failed Deliveries
Please ensure the shipping address provided is complete and accurate.
If a package is undeliverable due to an incorrect address or absence of recipient, redelivery charges may apply.
If the parcel is returned to us, we will contact you to arrange redelivery or refund (excluding shipping costs).
7. Damaged or Lost Items
If your package arrives damaged or is missing:
Report the issue to contact@tasteluis.com within 3 days of delivery
Include clear photos and your order number
We will investigate and offer a replacement or full refund, depending on the situation
8. International Shipping
International delivery is not available by default but may be arranged on request. All customs duties, taxes, or import fees for international orders are the buyer’s responsibility.
9. Contact Us
If you have any questions or concerns about shipping, please reach out to our customer support team:
Tasteluis
📍 42 Duckpit Lane, Upper Sonachan, United Kingdom
📧 contact@tasteluis.com
📞 079 4172 3221