Privacy Policy

Effective Date: January 3, 2025

At Tasteluis, we highly value and are deeply committed to protecting your privacy. This Privacy Policy outlines how we collect, utilize, safeguard, and manage your personal information when you visit our website, engage with our services, or purchase products from us. We believe in transparency and encourage you to meticulously read through this policy to fully comprehend our practices regarding your personal data. This policy is designed to ensure that your privacy is respected and your data is handled responsibly.

1. Information Collection

We gather various types of information from you to enhance your experience and provide tailored services. The categories of information we collect include:

  • Personal Identifiable Information (PII): This encompasses data that can identify you directly, such as your full name, email address, postal address, telephone number, date of birth, and payment details (including credit card numbers, expiry dates, and CVV codes). This information is typically collected when you register an account, place an order, subscribe to our newsletter, participate in surveys, or contact us directly for support or inquiries.

  • Usage Data: We automatically collect information related to how you interact with our website. This includes your IP address, browser type, device specifications, the pages you visit, the duration of your visits, the referral URLs that brought you to our site, and other analytical data. This information helps us understand how our website is being used, allowing us to enhance its functionality and user experience.

  • Cookies and Tracking Technologies: Like many websites, we use cookies, web beacons, and similar tracking technologies to improve your browsing experience, analyze site traffic, personalize content, and present relevant advertisements. Cookies are small data files that are stored on your device and help us remember your preferences and optimize our services. You have the option to disable cookies in your browser settings; however, this might impact certain aspects of the website’s functionality.

  • Social Media Information: When you interact with us through social media platforms, we may collect information from your social media profiles, such as your public profile data, posts you’ve shared, and any other information you have allowed to be public. This helps us understand your preferences and improve our interaction with you across these platforms.

  • Location Data: With your explicit consent, we may collect information about your location to provide location-based services, such as suggesting nearby stores or relevant content based on your geographical area. This data is used solely to improve user experience and is not shared with third parties without your permission.

  • Communication Logs: We keep a record of our communications with you, including emails and chat logs, to ensure that we can provide you with excellent customer service and address any concerns or requests effectively.

2. Use of Information

The information we collect is utilized for various purposes to provide and improve our services, including:

  • Order Processing and Fulfillment: We use your personal information to process your orders, manage shipping and delivery, confirm orders, and handle payments. We may also share your information with trusted third-party delivery services.

  • Account Management: Your data is used to create and manage your account, personalize your shopping experience, provide access to your order history, track your reward points, and manage subscriptions.

  • Customer Support: Your contact information enables us to respond effectively to your inquiries, resolve issues, provide technical support, and offer personalized assistance.

  • Communication and Marketing: With your consent, we send newsletters, marketing promotions, exclusive offers, and updates about our products and services. You have the freedom to opt-out of these communications at any time using the provided mechanisms.

  • Website Improvement: We analyze user behavior using collected data to identify trends, enhance our website’s functionality, improve navigation, optimize user interfaces, and ensure our website provides a seamless and effective experience for our users.

  • Personalization: We use your information to tailor website content, product recommendations, and promotional offers to align with your preferences and past behavior. This aims to make your shopping experience more relevant and enjoyable.

  • Legal Compliance: We may use your information to comply with legal obligations, court orders, legal processes, government requests, and applicable laws. This includes complying with tax laws, data protection regulations, and other applicable requirements.

  • Fraud Prevention and Security: Your data helps us detect and prevent fraud, verify identities, and protect the security of our website and customer accounts. This includes monitoring transactions and preventing unauthorized access.

3. Sharing of Information

We may share your information with trusted third parties under specific circumstances:

  • Service Providers: We engage third-party service providers to assist with various aspects of our operations, such as payment processing, order fulfillment, marketing automation, data analysis, shipping, and customer service. These service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

  • Shipping Partners: We share your shipping address and contact details with our trusted shipping partners to facilitate the delivery of your orders.

  • Analytics Providers: We collaborate with third-party analytics platforms to collect and analyze website usage data, enabling us to understand user behavior and improve our website and services.

  • Advertising Partners: With your explicit consent, we may share anonymized data with advertising partners to show you targeted ads and personalized offers.

  • Legal Authorities: We may disclose your information to legal authorities if required by law, in response to a subpoena or court order, or to protect our legal rights and property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, ensuring continuity of service.

4. Data Security

We employ robust security measures to safeguard your information from unauthorized access, use, alteration, or disclosure. These measures include:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive information during transmission.

  • Firewalls: Our systems are protected by firewalls to prevent unauthorized access to our networks.

  • Secure Servers: We utilize secure servers and data centers with restricted access to protect your information.

  • Regular Security Audits: We conduct regular security assessments and audits to identify and address vulnerabilities.

  • Access Controls: We implement strict access controls to limit access to your personal information to only authorized personnel.

  • Data Backup and Recovery: We regularly back up your data to prevent loss and implement robust data recovery systems.

However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

You have specific rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You have the right to correct any inaccurate or incomplete personal information.

  • Deletion: You have the right to request the deletion of your personal information, subject to legal limitations.

  • Objection: You have the right to object to the processing of your personal information for certain purposes.

  • Restriction: You have the right to request a restriction on the processing of your personal information under certain conditions.

  • Data Portability: You have the right to receive a copy of your personal information in a structured, machine-readable format.

  • Withdraw Consent: You have the right to withdraw your consent for processing personal data if we are relying on consent as the lawful basis.

To exercise any of these rights, please contact us using the contact information provided below.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete it. If you believe that a child under 13 has provided us with personal information, please contact us immediately.

7. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date of this policy. We will also provide a notice on our website and, if necessary, send email notifications regarding any major changes. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

Contact Information: